Frequently Asked Questions
Everything you need to know about your Okayplayer Shop order.
When will my order ship?
Most orders are processed within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition drops and final sale items are not eligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to order?
We provide a detailed size guide on each product page. Our apparel generally follows standard unisex sizing, but we recommend measuring a favorite shirt at home to compare.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I cancel or change my order?
Because we move quickly to get your gear to you, we can only make changes or cancellations within 1 hour of the order being placed.